I’m sorry, but… no. Like, if you don’t know it’s closed and people do see you and just say nothing, that’s just… not nice. It takes three seconds to shake their head or say we’re closed something.
Nope, you never engage. Never ever engage. That flaming asshole who’s too self centered and ignorant to read the hours posed on the door they’re banging on and refuses to accept that the store is closed for EVERYONE including them, isn’t going to be polite, honest, or responsible. If you engage, they will immediately punish you for it. Don’t ever make that mistake.
You don’t work for the customer, you work for the store. It’s not always a crime to go along with a customer, but it’s always a negative when they want to push you to violate policy, change prices, complain about Mike in sporting goods for having a mustache, or ‘‘I’ll be real quick I sware’’ shopping when the store is closed. They will always punish you.
I eventually figured out that when a customer gets shitty, more than half the time if I say ''I work for the store and I’m responsible for [the dumbass shit you want me to do], if I violate store policy I’ll be fired" they suddenly realize this isn’t a game, and stop acting like a can of smashed assholes.
I think you shouldn’t just prejudge and categorize someone without knowing their thought process. Just because someone knocks on the door after the store is closed, it doesn’t mean they’re a “flaming asshole”. E.g. I also also knocked at a store at such a point because I lost my wallet inside the store. (Luckily, the people there were really nice and opened it so I could search for it.) Most customers are just… people. Maybe that’s a cultural difference (I’m not from the US), but as I customer, I always see a store worker as a human and engage respectfully, and at least most people I know do the same. Doing something like pushing them to do something they can’t do is awful behaviour, but I don’t see why you would expect that from a customer or think every customer is an asshole like that.
And about the original comment, I thought they weren’t aware that the store is closed and just confused, and then it doesn’t hurt to clarify. Of course if they wanted to be served after hours, this would be pretty ridiculous.
(And I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online.)
I get it, but I’d also like to share an experience I had a couple years ago. I looked up the closing time online for a Taco Bell, or some such fast food place, that I don’t frequent. I then order online and head to the store to pick it up. I get there less than 10 minutes later. The store appears to be closed but there are people inside.
I was left confused because I didn’t know what the hell was going on. Also, I’m at the drive-thru which does not have posted hours. And to make it even better, they charged me for the order so I’m left having to deal with getting the money back on my own.
Are we sure the employees weren’t shaking their heads at the customer and they are just an idiot? I’m also assuming the doors were already locked, or they would have just walked in, and the hours are typically posted on the door. I feel that should be enough of an indication the store is closed. People don’t need to have their hands held through everything I life. Expecting a little independence from them isn’t being not nice.
I’ve worked retail and food service and I would go to the door and let people know we’re closed.
(a) I have no problem saying no to people, and (b) sometimes there’s an emergency or something and they need help, or they’re trying to notify us of a problem we can’t see.
I haven’t found my time saturated by this basic courtesy. Maybe I’ve lived in nicer areas, but in all my years of service experience I haven’t seen the waves of assholes people talk about.
I personally wouldn’t behave that way and definitely wouldn’t make a review, but it just takes a bit of empathy to try to put yourself in another person’s shoes. Especially when I thought about someone not knowing the store is closed and being confused, it would be good to just clarify (I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online).
And even if that’s not the case here, there’s no reason to directly villainify and insult me without knowing any of my thought process.
Fuck that bullshit, she knew they were fucking closed. They shouldn’t have to explain it. I am sure there was a sign on the door. No this woman wanted them to waste time acknowledging her so she could spend 10 minutes explaining why they should service her after hours.
They were busy doing clean up after close so they could go home. Just by reading her review I can promise you she bitch if they had shaken their heads. I stare at dumb bitch too who was probably banging on the door trying get them to let her in.
They stated it was closed, not that they knew it beforehand. And while I personally wouldn’t behave that way and definitely wouldn’t make such a review, I just tried to put yourself in another person’s shoes. If they know that the store is closed, of course this is pretty ridiculous behaviour, but I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify.
I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online.
I don’t see anyone mentioning the “tossing their hair”. Bitch they werent staring at you and doing a fucking model shoot they weretelling your entitled ass “no”.
No, it isn’t. I also originally thought that they were not aware of the store being closed, which makes me more sympathetic towards the customer. But if they really just wanted the staff to personally tell them no, it’s really petty. (although I don’t think it’s deserving of the hate they get here, I don’t like this groupthink of all people turning onto one, especially if you never know the background and thought process of a person).
It doesn’t say why they were there, but we’ve all left a phone, jacket, bag, keys, something and had to go knock on a door and it sucks when they ignore you.
Actually in that specific situation, the store is closed and you have to come back when they’re opened. It’s not closed for fun. It’s closed because the store closes, and there’s 45mins of tasks that have to be done and many of them require the registers to be closed and the doors to be locked and if you unlock the door you have to reset the timer and start over. It’s not a game, your bullshit isn’t worth 10-15 people working an extra 45min at a time when the store isn’t making money. I gotta tell you when your a specialist or manager and you have to close and open, getting to bed in time to sleep enough to not die is a bigger problem than your lost item. Literally everyone else knows you don’t get special treatment for losing something, Come back in the morning you spoiled little shit.
Don’t literally make up excuses to act like a Karen. She made no mention of such an issue, and such an issue doesn’t have to be an immediate, “everyone needs to change what they’re doing for ME!” situation.
I think if there was an important, relatable reason for them to be there, they would have made sure to mention it. I have to assume the reason that detail was left out is because even the Karen knew it was stupid.
People like you and the reviewer need to work a service job, at least once in your lives. “Closed”, I wonder what that means?? The registers are all shut down, there’s no cash. If it’s a food place, the grill is off. They are not serving customers. So no, just because there happens to be glass or bars, they are not required to acknowledge people on the street or “be nice”. PTSD from having to literally stop people from entering grocery stores after 11:00p in a previous job…
I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify. Of course if they were aware that the place is closed, then this is pretty ridiculous (especially such a one star review is just awful). I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online, and I was thankful for the clarification.
Maybe this is also a cultural thing (I’m not from the US), but it seems like many customers there are… worse. I personally always see the service worker as a human and try to be as respectful and appreciating as possible, and would assume most do the same. If I were knocking (because I am confused or didn’t see the signs), I’d just say something like “Oh thanks, I’m sorry I didn’t know” (honestly, them doing nothing also tells it, I’d just find it a bit rude), but never in my mind think about trying to talk them into doing something for me. Apparently some here assume people in the US would do that.
But honestly, I still think that not acknowledging the customer is not the best idea, although for a different reason. I once lost a wallet in a restaurant and also had to knock. Luckily the staff there was really nice and they let me in to get it, but I’d felt pretty awful if they didn’t.
The bigger deal is how many customers will react worse if you engage with them in any way. If that weren’t the case, pointing to the hours, shaking your head, etc, would be reasonable.
They stated it was closed, not that they knew it beforehand. And while I personally wouldn’t behave that way and definitely wouldn’t make such a review, I just tried to put yourself in another person’s shoes. If they know that the store is closed, of course this is pretty ridiculous behaviour, but I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify.
I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online.
My initial instinct is to agree with you, actually, but according to the rest of the thread that’s a bad idea, because most people aren’t as nice as us. I’ve never had the displeasure of that kind of job.
I responded to every other comment with a clarification, maybe read one of those. Summarized, I originally thought they weren’t aware of it and it doesn’t hurt to clarify, and just tried to put myself in their shoes. But if they know that the store is closed, of course this is ridiculous behaviour.
Although I generally think it’s still better for the staff to acknowledge such a customer, e.g. I lost a wallet in the store before and luckily they helped me get it.
It also seems that a lot of customers in the US(?) are pretty awful which means that a person behaving like that might probably be respectless or even order the staff to still serve them, which of course is not okay. In my experience, if someone is knocking, they usually have a valid reason, why is also why I might see this differently than other people.
I actually don’t mind being downvoted. I think this kind of groupthink where everyone cheer each other on and the whole group gets to one strong opinion (that might not be that good) is really bad. And I take some kind of pride in resisting that and just posting an unpopular opinion I think is right. On Reddit I once had -200 for being against torture and death penalty (context: child rapist). The only thing that actually hurts me is being personally insulted (like by @[email protected]). I don’t know why someone would just do that and not try to understand me first :/
Hey, I edited my post. I’d appreciate if you could tell me what you think about the edit. But to summarize it, I thought that they didn’t know the store is closed and tried to put myself in their shoes (in that situation it wouldn’t hurt to just clarify it). Of course if they knew that the store is closed, and just wanted some personal acknowledgement, that’s ridiculous. And if they wanted to push the worker to still serve them or something like that, that would have been really awful.
Some people here told awful stories about customers, and if that’s the baseline, I can understand why you have a bad prejudice against someone knocking at the door. This might also be a cultural thing. But I still usually think that it’s not good to ignore them (and you can never know their true intentions), there can be valid concerns (e.g. I once lost a wallet inside a store and was very grateful for the staff to help me).
The best solution I have seen to this was the guy I worked with, sick of people shaking the doors repeatedly while we were redoing signage after close exclaimed at some door shakers: “what the fuck you doing bro?!” Those of us in the store lost it and the customers walked away embarrassed. From your comment, I can tell you have not had a job that works with the general population directly like retail. You lose patience pretty quickly with others trying to complain to get their way, push boundaries, and sometimes just be assholes. You should try it sometime. It is quite enlightening.
I’m sorry, but… no. Like, if you don’t know it’s closed and people do see you and just say nothing, that’s just… not nice. It takes three seconds to shake their head or say we’re closed something.
Nope, you never engage. Never ever engage. That flaming asshole who’s too self centered and ignorant to read the hours posed on the door they’re banging on and refuses to accept that the store is closed for EVERYONE including them, isn’t going to be polite, honest, or responsible. If you engage, they will immediately punish you for it. Don’t ever make that mistake.
You don’t work for the customer, you work for the store. It’s not always a crime to go along with a customer, but it’s always a negative when they want to push you to violate policy, change prices, complain about Mike in sporting goods for having a mustache, or ‘‘I’ll be real quick I sware’’ shopping when the store is closed. They will always punish you.
I eventually figured out that when a customer gets shitty, more than half the time if I say ''I work for the store and I’m responsible for [the dumbass shit you want me to do], if I violate store policy I’ll be fired" they suddenly realize this isn’t a game, and stop acting like a can of smashed assholes.
I think you shouldn’t just prejudge and categorize someone without knowing their thought process. Just because someone knocks on the door after the store is closed, it doesn’t mean they’re a “flaming asshole”. E.g. I also also knocked at a store at such a point because I lost my wallet inside the store. (Luckily, the people there were really nice and opened it so I could search for it.) Most customers are just… people. Maybe that’s a cultural difference (I’m not from the US), but as I customer, I always see a store worker as a human and engage respectfully, and at least most people I know do the same. Doing something like pushing them to do something they can’t do is awful behaviour, but I don’t see why you would expect that from a customer or think every customer is an asshole like that.
And about the original comment, I thought they weren’t aware that the store is closed and just confused, and then it doesn’t hurt to clarify. Of course if they wanted to be served after hours, this would be pretty ridiculous.
(And I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online.)
I can’t find that on ebay! Why are you mentioning that if i can’t find it on ebay?!
I demand to speak to the manager!
I get it, but I’d also like to share an experience I had a couple years ago. I looked up the closing time online for a Taco Bell, or some such fast food place, that I don’t frequent. I then order online and head to the store to pick it up. I get there less than 10 minutes later. The store appears to be closed but there are people inside.
I was left confused because I didn’t know what the hell was going on. Also, I’m at the drive-thru which does not have posted hours. And to make it even better, they charged me for the order so I’m left having to deal with getting the money back on my own.
That’s on the employees. If you order the food before they close then they should still just give it to you out the door or something.
“Just kept tossing their hair and looking at me.”
Are we sure the employees weren’t shaking their heads at the customer and they are just an idiot? I’m also assuming the doors were already locked, or they would have just walked in, and the hours are typically posted on the door. I feel that should be enough of an indication the store is closed. People don’t need to have their hands held through everything I life. Expecting a little independence from them isn’t being not nice.
It’s hard to ascertain, because the reviewer *is" in fact, an idiot.
I’ve worked retail and food service and I would go to the door and let people know we’re closed.
(a) I have no problem saying no to people, and (b) sometimes there’s an emergency or something and they need help, or they’re trying to notify us of a problem we can’t see.
I haven’t found my time saturated by this basic courtesy. Maybe I’ve lived in nicer areas, but in all my years of service experience I haven’t seen the waves of assholes people talk about.
It takes fewer seconds for assholes like you to fuck off though, sooooooo…
Do you really need to personally insult me -.-
I personally wouldn’t behave that way and definitely wouldn’t make a review, but it just takes a bit of empathy to try to put yourself in another person’s shoes. Especially when I thought about someone not knowing the store is closed and being confused, it would be good to just clarify (I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online).
And even if that’s not the case here, there’s no reason to directly villainify and insult me without knowing any of my thought process.
Fuck that bullshit, she knew they were fucking closed. They shouldn’t have to explain it. I am sure there was a sign on the door. No this woman wanted them to waste time acknowledging her so she could spend 10 minutes explaining why they should service her after hours.
They were busy doing clean up after close so they could go home. Just by reading her review I can promise you she bitch if they had shaken their heads. I stare at dumb bitch too who was probably banging on the door trying get them to let her in.
I’m jut copy pasting my other comment:
I don’t see anyone mentioning the “tossing their hair”. Bitch they werent staring at you and doing a fucking model shoot they were telling your entitled ass “no”.
TMDH
I understand that, but is that worthy of an instant 1-star review?
No, it isn’t. I also originally thought that they were not aware of the store being closed, which makes me more sympathetic towards the customer. But if they really just wanted the staff to personally tell them no, it’s really petty. (although I don’t think it’s deserving of the hate they get here, I don’t like this groupthink of all people turning onto one, especially if you never know the background and thought process of a person).
It doesn’t say why they were there, but we’ve all left a phone, jacket, bag, keys, something and had to go knock on a door and it sucks when they ignore you.
Actually in that specific situation, the store is closed and you have to come back when they’re opened. It’s not closed for fun. It’s closed because the store closes, and there’s 45mins of tasks that have to be done and many of them require the registers to be closed and the doors to be locked and if you unlock the door you have to reset the timer and start over. It’s not a game, your bullshit isn’t worth 10-15 people working an extra 45min at a time when the store isn’t making money. I gotta tell you when your a specialist or manager and you have to close and open, getting to bed in time to sleep enough to not die is a bigger problem than your lost item. Literally everyone else knows you don’t get special treatment for losing something, Come back in the morning you spoiled little shit.
I’ve worked a LOT of service jobs and I’ve never seen one that required 10-15 people to fulfill a request.
If it’s a forgotten phone, it’s more like 1 person needs to spend 20 seconds grabbing the phone.
Don’t literally make up excuses to act like a Karen. She made no mention of such an issue, and such an issue doesn’t have to be an immediate, “everyone needs to change what they’re doing for ME!” situation.
I think if there was an important, relatable reason for them to be there, they would have made sure to mention it. I have to assume the reason that detail was left out is because even the Karen knew it was stupid.
People like you and the reviewer need to work a service job, at least once in your lives. “Closed”, I wonder what that means?? The registers are all shut down, there’s no cash. If it’s a food place, the grill is off. They are not serving customers. So no, just because there happens to be glass or bars, they are not required to acknowledge people on the street or “be nice”. PTSD from having to literally stop people from entering grocery stores after 11:00p in a previous job…
I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify. Of course if they were aware that the place is closed, then this is pretty ridiculous (especially such a one star review is just awful). I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online, and I was thankful for the clarification.
Maybe this is also a cultural thing (I’m not from the US), but it seems like many customers there are… worse. I personally always see the service worker as a human and try to be as respectful and appreciating as possible, and would assume most do the same. If I were knocking (because I am confused or didn’t see the signs), I’d just say something like “Oh thanks, I’m sorry I didn’t know” (honestly, them doing nothing also tells it, I’d just find it a bit rude), but never in my mind think about trying to talk them into doing something for me. Apparently some here assume people in the US would do that.
But honestly, I still think that not acknowledging the customer is not the best idea, although for a different reason. I once lost a wallet in a restaurant and also had to knock. Luckily the staff there was really nice and they let me in to get it, but I’d felt pretty awful if they didn’t.
It’s literally PTSD. No it’s not as bad as being in a war but damn it sure feels like it sometimes.
They literally stated that they knew it was closed
The signage on the door explains the hours of operation, and the door is locked. Why should that have to be explained?
It isn’t stated that they knew it was closed when they arrived. They might have figured it out after the fact.
Karens don’t have to follow the rules, they’re special! If you don’t understand that, get your manager and I can tell them…
The bigger deal is how many customers will react worse if you engage with them in any way. If that weren’t the case, pointing to the hours, shaking your head, etc, would be reasonable.
They stated it was closed, not that they knew it beforehand. And while I personally wouldn’t behave that way and definitely wouldn’t make such a review, I just tried to put yourself in another person’s shoes. If they know that the store is closed, of course this is pretty ridiculous behaviour, but I originally thought about someone not knowing the store is closed and being confused, and then it just doesn’t hurt to clarify.
I personally also had situations where I was confused because a store closed an hour earlier than it said on the door and online.
My initial instinct is to agree with you, actually, but according to the rest of the thread that’s a bad idea, because most people aren’t as nice as us. I’ve never had the displeasure of that kind of job.
I’m impressed with how downvoted this is. RIP.
I responded to every other comment with a clarification, maybe read one of those. Summarized, I originally thought they weren’t aware of it and it doesn’t hurt to clarify, and just tried to put myself in their shoes. But if they know that the store is closed, of course this is ridiculous behaviour.
Although I generally think it’s still better for the staff to acknowledge such a customer, e.g. I lost a wallet in the store before and luckily they helped me get it.
It also seems that a lot of customers in the US(?) are pretty awful which means that a person behaving like that might probably be respectless or even order the staff to still serve them, which of course is not okay. In my experience, if someone is knocking, they usually have a valid reason, why is also why I might see this differently than other people.
I actually don’t mind being downvoted. I think this kind of groupthink where everyone cheer each other on and the whole group gets to one strong opinion (that might not be that good) is really bad. And I take some kind of pride in resisting that and just posting an unpopular opinion I think is right. On Reddit I once had -200 for being against torture and death penalty (context: child rapist). The only thing that actually hurts me is being personally insulted (like by @[email protected]). I don’t know why someone would just do that and not try to understand me first :/
Here’s a tip I’ve found useful: if I show up somewhere after closing time and find that the door is locked, it’s because the store is closed.
What if it’s after closing time, it’s locked, but the people inside are nodding at me?
It’s after closing time. So leave.
They’re not nodding at you, they’re listening to good music.
Green light, happy shopping!
what if some are nodding and others are shaking their heads
DANCE PARTY
What if they’re doing this?
Then they have some illegal after-hours business going on and are waiting for you to say the password.
Is it password1?
It’s ‘swordfish’.
Hey, I edited my post. I’d appreciate if you could tell me what you think about the edit. But to summarize it, I thought that they didn’t know the store is closed and tried to put myself in their shoes (in that situation it wouldn’t hurt to just clarify it). Of course if they knew that the store is closed, and just wanted some personal acknowledgement, that’s ridiculous. And if they wanted to push the worker to still serve them or something like that, that would have been really awful.
Some people here told awful stories about customers, and if that’s the baseline, I can understand why you have a bad prejudice against someone knocking at the door. This might also be a cultural thing. But I still usually think that it’s not good to ignore them (and you can never know their true intentions), there can be valid concerns (e.g. I once lost a wallet inside a store and was very grateful for the staff to help me).
The best solution I have seen to this was the guy I worked with, sick of people shaking the doors repeatedly while we were redoing signage after close exclaimed at some door shakers: “what the fuck you doing bro?!” Those of us in the store lost it and the customers walked away embarrassed. From your comment, I can tell you have not had a job that works with the general population directly like retail. You lose patience pretty quickly with others trying to complain to get their way, push boundaries, and sometimes just be assholes. You should try it sometime. It is quite enlightening.