Not always. When I was a restaurant manager, I had a couple employees where I would patiently explain why we need to do something a particular way (usually for health and safety reasons), and they would deliberately do it a different way because they just “want to do it that way.”

No, Chelsea, dumping a half-full soda somebody handed you into the ice you use for putting in customer drinks is not okay, get the fuck out of drive through, grab a bucket, and start emptying that ice out and cleaning/sanitizing the space. I swear to god if you complain about it, when you just put one employee out of action for the next half (let’s be honest, full) hour as well as making drive-thru have to go up front to make drinks in the middle of the dinner rush I will fire you on the spot.

Some people have a “problem with authority” because they are belligerent idiots.