I was in a similar boat just recently. Spectrum in lieu of Comcast. I figured anybody would almost certainly be better than Spectrum. It’s such a low bar, really. Boy was I wrong. Despite the attractive pricing and all the advantages of fiber, the fiber company, Clearnetwerx, was a total shit show. I’m talking about the basics, like, do what you say you’re going to do, make a plan in advance, make an appointment when you need to access the property, call your customer back when they leave a message. Stuff like that. I got so fed up that I canceled my service request. I’ll pay a bit more to avoid the headache of a clown car company. Maybe I’ll try again next year and see if they get their shit together.

I have Surf.

They ran the fiber in the neighborhood in Oct 2023. Then I assume was near the very first to get it installed in Dec 2023. (I live on the side of town where they started the roll out)

There were definitely growing pains in the first 6 months or so. No long outages. There were a few short ones. More of an annoyance, in March 2024 I noticed NTP wasn’t working. It took a few times contacting support to get to someone that could help. Once they confirmed the issue it was a few weeks to get it resolved.

More recently it has been fine.

Not that many people care, no IPv6. From when I asked about it initially I don’t expect that to be a thing any time soon.

I was also on Comcast. To cancel they made me schedule a call. I just told them it was twice the speed and half the price which was basically true. They didn’t give me too much grief. They ask question, put me on hold for 5 minutes, ask another question, put me on hold for another 5 minutes, ask another question, another 5 mins hold, and cancelled.

Comcast service was good in our area. I think I called support 1 time in 10 years and that was my fault. Good IPv6 support.

Switching saved me ~$35 a month so no regrets. I went with 500Mbps.

Price locked fiber? Crazy

I scoured their website and they completely fail to explain what they are actually doing on a technical level. I assume it would probably be a GPON network, just based on the offered speed. Not the best type of fiber connectivity, but probably pretty normal for the USA market.

That said, single mode fiber is absolutely the way forward and if you replace the devices on the end it can scale almost indefinitely. So I would jump on the occasion of having some laid to your house.

They don’t have IPv6 and they don’t offer static IPs which both kind of sucks, but it might be acceptable: https://support.surfinternet.com/surf-broadband-fiber-faqs No data caps is good at least.

Concerning your question about the markings, they spell out their process on this page, it does include marking existing utilities: https://surfinternet.com/fiber-optic-installation-process/

Thank you to everyone that has been replying! When I say I “haven’t had a problem with comcast” I mean I wasn’t targeted for sharing anything. I had 1 letter back in like 2019 sent when I downloaded a fresh episode of a popular tv show. Besides that- never, but I’m not a good model because I don’t like anything new, popular or hollywood.

You probably don’t need 2GB. Maybe even not 1GB. I have 1GB Internet and love the speeds, but unless I’m downloading a game from steam, I never really max it out.

That said, for someone who grew up before the Internet and experienced 28K modems (and slower), it’s hella rude to sometimes just run ookla speed test for kicks.

When you cancel your Comcast, telling them you’re moving internationally ends things much faster than saying you’re switching providers.

It’ll save you nearly $50 a month. So even if the customer service is exactly the same, you get to keep another $600 each year.

I switched to my local provider from Xfinity about three months ago, and my internet speeds are twice as fast for the same money.

I don’t know anything about this company, but fiber is almost always better than cable. Lower latency, more reliable, and it’s usually symmetric (upload speed is the same as download speed).

must be doing some construction on my street because they made survey marks on my property and painted where the gas line and water lines are. Could this be because they are putting in the fiber cables?

It’s possible! Those marks means that some sort of digging/excavation is happening nearby. The company that wants to do the work calls a “dial before you dig” service (811 in the USA) and all the utility companies come out and mark their lines.

I don’t know this company but fiber came into my area (central WI) a few years ago and I couldn’t be happier.

Prior to that the infrastructure I was on for cable internet was old and would have frequent problems.

The brand new infrastructure is figuratively worth its weight in gold, imho, even if the company itself is just as crap and your price ends up the same.

Even better, the fiber cables run underground, so other than having them severed when digging, they won’t go out unless there is a major widespread outage. No random branch taking out your service in a wind storm or whatever nonsense.

If they can’t dot the i in fiber, I question the company. See first line

I wish I could get fiber. I’ve got pretty solid coax internet, but my upload speeds are maxed out constantly. Backing up my server can take days at 40mbps(max).

do it. Almost anything beats comcast, on price, speed, reliability, customer service, anything

I picked a random spot in their coverage area and this is the plans it offered.

You may as well call them and ask. Main things you want to find out are what plans/prices they offer and if they have any data caps. And/or if it’s still under construction definitely ask to be put on their list of interested customers.

Honestly just about anything fiber is going to be an improvement over Comcast cable internet… if I were you I’d at least inquire if they have a 1 gig download/upload plan and work from there. Good luck!

According to their “About Us” page, they were a small business that is now financed by Post Road Group and Bain Capital. Creating competition for Comcast is a great thing, but I’d bet over the years those capital partners are going to demand enshittification for profit. I’d still drop Comcast like a rock though.

The excavation in the street sounds like the same thing Google Fiber did in my neighborhood, microtrenching fiber in the street along the curb. Has worked great for me for almost 10 years now