During the transition to full resumption of service, the airline expected that some flights would still be cancelled. Rousseau said the airline would offer options to customers in such a scenario, including a full refund, a credit for future travel and, if space allowed, rebooking on other airlines.
Don’t they legally have to book customers on the next immediately available flight, even with other airlines, even if it costs more? Unless, of course, a customer takes a refund or other remedy… Which is exactly why he said this.
Yes, they do. They’re touting those alternatives because if they offer you a refund or credit and you accept, they no longer have that legal obligation.
They do have to rebook, but if the alternate flights are all full, then they can’t materialize another flight out of nothing. Which is why the refund or credit is another option.
Don’t they legally have to book customers on the next immediately available flight, even with other airlines, even if it costs more? Unless, of course, a customer takes a refund or other remedy… Which is exactly why he said this.
Yes, they do. They’re touting those alternatives because if they offer you a refund or credit and you accept, they no longer have that legal obligation.
They do have to rebook, but if the alternate flights are all full, then they can’t materialize another flight out of nothing. Which is why the refund or credit is another option.