Standing in line at Publix, 12 people in line, one person working, and the other lady is preparing 20 mobile orders that are for an hour in advance. So we have to stand here for 25+ mins, then we get up there… They have 50+ lunch mobile orders that day. INSANE like WTF? Why do they allow this bullshit? Starbucks locations stopped doing it. Why does Publix allow it? Stand in line like the rest of us. Bullshit man. They wouldn’t even give them another person to make subs, just 1 person for the lunch rush line.
That doesn’t sound like a mobile ordering problem. That sounds like a staffing problem.
Exactly. Imagine if all those orders weren’t mobile, and were in fact local. The queue would be insane, visually. Now you only have the queue mentally. Either way the solution is more workers.
It’s a little bit of both… it’s a mobile ordering problem caused by excessive demand. Starbucks has the same issue resulting in lots of stores disabling mobile ordering entirely during peak hours. Because they had people trapped in the drive-thru or in store for 20 to 50 minutes awkwardly waiting around for their orders, and people aren’t even making them because they are working on mobile orders. It’s a horrible business model. Mobile order basically allows you to completely circumvent the natural order of supply and demand in a way that doesn’t make sense.