

It’s insane how many stupid little problems there are with it. Especially on functionality that has existed for years/decades. It’s like they just change shit for the sake of changing it and then the changes aren’t tested properly to make sure they work. Absolutely ridiculous coming from such a massive company. It’s clear they give zero fucks about the user experience.
The one I go to does this. One line and they call out which lane is opening next for you to go to. The long line is arranged perpendicular to the registers and It really doesn’t seem to take up that much more space compared to stores that don’t do that.