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This is not about quality and costs
It is about quality and cost for the majority of purchasers that worry about meeting a budget. Virtually anybody making purchase decisions on some sort of surveillance system will grapple with that issue. My point is that we all tend to want the best performance for the least cost, and breaking that habit for the less tangible purposes of domestic security or human rights somewhere else is why we will continue to see these articles about Hikvision/Dahua cameras getting deployed at times and in places they probably shouldn’t.
I use xmpp. It happens to be a great fit for a private family messaging service. Good interoperability between modern clients. I get that “nobody uses it” is hyperbole, but the internet is a big place and there is room for services without mass market appeal to thrive.