I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
I mean… It would be nice if they put a nicer message there. But I mostly agree with that.
Look up how people social engineer their way into apple accounts and so forth. The more you put the burden on a (perpetually) underpaid CSR the easier it is to steal an account, Spin a sob story and then harass the CSR until they just reset your password so you will go away. Except there is no guarantee that is YOUR password and now we have yet another stolen account.