This is a rant about how so many apps on many different platforms (TVs, mobile devices, computers, etc…) have decided to not actually show detailed errors any more. Instead, we get something along the lines of:

Oops, somehting went wrong. Please try again later

… and then, well, we get to figure out what just happened and what in the world we need to do about it. And good luck with that, since you have no idea what just failed.

Why software developers?!? Why have you forsaken us?

  • Celestus@lemm.eeEnglish
    0·
    14 hours ago

    Never show the customer a big scary error message. In the unlikely event something goes wrong, dispatch an error event so the engineers can track the issue. They’ll pull detailed logs, and know what to do. Meanwhile, guide the customer to return later with the error screen, and collect their userId if possible. Once the issue is fixed, send them an apology email to let them know they should try again

    Most companies just follow the first half of that process, unfortunately

    • perishthethought@lemm.eeOPEnglish
      0·
      14 hours ago

      Yah, I love that idea of follow up but I imagine if the software is used by hundreds of thousands or more people, they can’t follow up on every case.You’d think that could be largely automated but who knows.