Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(
https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”
They claim their support is 24/7 but live chat / phone is just business hours
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Our hardware failed this morning and we’re stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(
https://status.lemmy.ca/ has an update, but not much to say really except “It’s down until it’s not”
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Not unlike “your call is very important to us…” 😅
You can send us email at any time of day or night!
Just changed all my maintenance messages to
It’s down until it’s not
Thanks! I’ll bookmark that.